If something in Anya isn't working the way you expected, or you can't sign in, write to us. A person on the Anya team reads every message.
Write to us
In Anya, open Help → Contact support to send a message to the support team.
If you can’t sign in, email [email protected]. You can also use this email address if you prefer.
It helps to include:
What you were trying to do
What happened instead, and any error message you saw
Your browser and device, and roughly when it happened
A screenshot helps too. Before you send one, cover anything private, like your child's documents or health details. Leave out passwords and card numbers; we don't need them to help.
When you'll hear back
A person on the Anya team will respond, usually within about one day. Messages sent through Contact support or email are handled asynchronously, so you don’t need to stay online while you wait. This is not live chat.
Support is for help with Anya and your account. For anything urgent about your child's health or safety, contact the people and services you'd usually call.
Find an answer yourself
You can search this Help Center for answers any time, day or night.
New to Anya? Learn more at anya.tenerra.ai.